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Mobile and Technology

Hyper-personalisation: all talk but little airline action, says McKinsey

A McKinsey report released to customers earlier this year and now in the public domain hits out at weak airline efforts to improve the customer experience

Mobile and Technology

Lost in machine translation? Call on Jeenie

Jeenie, a mobile app for on-demand language help and cultural advice, is promising to put the human...

Mobile and Technology

Thanks SAS, but not only travellers deserve simplicity!

Business deserves simplicity too. In Stockholm airport Joerg Esser, who is no ‘extravagant...

Upcoming Events
EyeforTravel Amsterdam

Nov 28-29, 2018, Amsterdam

Own your Data. Master Digital. Dominate Bookings.

Analytics and AI in Travel North America

Mar 14-15, 2019,

Lead in hyper-Personalization through AI. The first ever AI and Hyper-Personalization Travel Conference.

The Travel CX and Acquisition Summit 2019

May 21-22, 2019, London

Win customers. Deliver a Superior CX. Cultivate Loyalty

See all upcoming events

Distribution Strategies
Will Google stay off the OTAs patch?

As Google’s meta-model becomes increasingly monopolistic...
‘Weird, dynamic, unpredictable’: into the future with online travel

From ‘dated’ industry comeback kids to the Google...
Which Way Now? Google, Partnerships or Going Direct?

Brian Harniman, Co-founder and Partners, Brand New Matter

+ more analysis

Mobile and Technology

Hyper-personalisation: all talk but little airline action, says McKinsey

A McKinsey report released to customers earlier this year...
Lost in machine translation? Call on Jeenie

Jeenie, a mobile app for on-demand language help and...
Panel discussion - Building Brand Loyalty In An Era Of Abundant Choice

Panel - Michelle Woodley, Executive Vice President,...

+ more analysis

Revenue and Data Management

7 ways to make RM less short-term and more strategic

Guest columnist Tom Bacon considers how RM can become more...
AirAsia dares to dream

From new destinations to digital market places and an...
Total revenue management update from Princess Cruises

Dean Apy, VP Yield Managment, Princess Cruises discusses...

+ more analysis

Social Media and Marketing

How happy customers are revving the Busabout engine

A hop-on-hop-off bus company is effectively using AI to...
How to market to Chinese travellers heading West

Chinese outbound travellers are becoming more adventurous,...
Twitter's latest developments in social media

Dan Greene, Director US Online Sales & Operations,...

+ more analysis

Articles Trending Now

‘Weird, dynamic, unpredictable’: into the future with online travel

From ‘dated’ industry comeback kids to the Google factor, and doing things differently with loyalty and personalisation, it is all happening in Las Vegas where EyeforTravel North America kicked of yesterday

APIs, AI, getting hyper-personal and the human...

Distribution, data science and digital on the...

Will Google stay off the OTAs patch?

EyeforTravel On Demand Content
Inspire Your Mobile Consumer When They Are Ready to Buy Using Micro Moments - Black and Wright

Susan Black, Founding Partner, Black and Wright
Overcome Fragmentation: Learn How to Create A Seamless Cross-Screen Customer Experience of Your Brand

Travis Katz, CEO, Gogobot talks about where technology is...
Panel: In the Air: Revolutionizing the Connected Airport and Airline Experience

Joerg Liebe, CIO, Lufthansa Systems, Michael Childers,...

+ more analysis

EyeforTravel Blog

  • The 4 Week Countdown is on as Travel Industry Elite Set to Gather In Las Vegas On Oct 18-19 – American Airlines, Google, Marriott, Wyndham Hotels & Resorts, Accor Hotels, and More

    Sep 21, 2018


    Do you work in travel marketing, distribution, data analytics, partnerships, revenue management or travel technology? If you have answered yes to any of the above, then it’s not too late to...

  • Online travel and the customer experience: Is your organization's strategy equipped for 2018 and beyond?

    Sep 4, 2018


    2018 really seems to be flying by, and that’s not the only scary thing.

    Delivering a frictionless customer experience is, and it continues to keep travel executives up at night....

  • Content and Social Critical to Converting Travelers

    Sep 4, 2018


    Content and social media distribution are vital to reaching and converting travellers finds a new report from EyeforTravel,...

Upcoming Events

EyeforTravel Amsterdam

Nov 28, 2018 to Nov 29, 2018

Amsterdam

Own your Data. Master Digital. Dominate Bookings.

Analytics and AI in Travel North America

Mar 14, 2019 to Mar 15, 2019

Lead in hyper-Personalization through AI. The first ever AI and Hyper-Personalization Travel Conference.

The Travel CX and Acquisition Summit 2019

May 21, 2019 to May 22, 2019

London

Win customers. Deliver a Superior CX. Cultivate Loyalty

Latest Reports

The Future of the Online Travel Giants: Ctrip

Converting the Customer

EyeforTravel Europe 2018 Round-up

EyeforTravel San Francisco Summit 2018 Round-up

Understanding the Travel Consumer

Latest Webinars

Building a Smarter Journey

Blockchain Demystified - How will it change your travel business?

Webinar: Personalization in Travel - Moving Beyond the Buzzword

Webinar:Surviving the GDPR - The Unstoppable Regulation

Webinar: Create Apps that Engage the Travel Customer

With mobile purchases on the rise, the travel industry is making great strides to be more relevant, but what could we be doing to become more engaging? Hear Trainline.com, Heathrow Airport and App Annie discuss app engagement

Media Hub

 

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