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Amadeus Cars asserts its supremacy over other channels
Amadeus recently carried out field research to determine the time required by travel agents to book car rental, comparing three car booking solutions: Amadeus Cars, car rental websites and call centres.
Published: 08 Sep 2009
Amadeus recently carried out field research to determine the time required by travel agents to book car rental, comparing three car booking solutions: Amadeus Cars, car rental websites and call centres.
The study, which was conducted by international consultancy ALTEN Ingeniería, featured 30 medium sized travel agencies located in France and Spain.
“When comparing the results, Amadeus Cars is, on average, 01:12 minutes (46%) faster than microsites, and 01:47 minutes (59%) faster than call centres. In terms of annual cost savings, this equates to €35,000 - €98,000 for large travel agencies and €7,000 - €19,000 for smaller agencies,” said ALTEN Ingeniería’s spokesperson Danilo Spada.
The company highlighted that one of the main advantages of Amadeus Cars is the ability to integrate different booking elements of a trip into one PNR. Such automation enables agents to work faster and manage the customer booking more effectively (for example, make trip modifications, send updated itineraries and enable back office integration, with minimal manual intervention).
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