Hilton Family of Hotels has launched a new travel agent information and booking portal, available at www.hiltontravelagents.com.

Published: 15 May 2006

Hilton Family of Hotels has launched a new travel agent information and booking portal, available at www.hiltontravelagents.com.

The site, which offers access to the nearly 2,800 hotels worldwide within the Hilton Family, provides robust hotel search and booking tools, rich hotel content, and convenient access to agent services and resources and the Unlimited Budget travel agent incentive programme.

“Much in the same way we have developed critical CRM (which stands for Customer Really Matters) programmes for our guests, we strive to enhance our relationship with travel professionals through touch points that are most efficient and meaningful for them. The Hilton Family of Hotels has created a one-stop, dedicated portal where any travel agent planning a trip easily can find information they need,” said Bala Subramanian, senior vice president, distribution and brand integration for Hilton Hotels Corporation.

“Our goal with this service-oriented travel agent portal is to make it even more convenient for travel agents to find the right hotel accommodations and the most ideal services and packages to suit their customers’ needs and desires, while enabling travel agents to fully benefit during that process,” said Subramanian.

The commission inquiry functionality is currently available for hotel bookings in North America and the Unlimited Budget travel agent incentive program is available to US agents for hotel bookings in North America.

The new portal enables agents to: Sign up and get information on the Unlimited Budget travel agent incentive programme; Search by proximity to city, airport, attraction, or an address with flexible hotel search tools; Access complete hotel information, including enhanced hotel and room descriptions, photos and virtual tours, services and amenities, special offers, destination information, maps and directions;
Compare hotels side-by-side, including services, rates and amenities; Book client-negotiated rates and Net Direct Rates; Access commissionable/non-commissionable rate display, commission policy and status of commission payments online; Comprehensive dedicated Travel Agent support via email, phone or FAQ; Sign-up for the new Hilton Family eNewsletter designed specifically for travel professionals, featuring new hotel openings, and updates on agent services and site enhancements.