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How to keep Twitter-savvy customers happy

Oct 22, 2014

How do you turn customer engagement on a channel like Twitter into a positive experience? Andrew Hennigan talks to a DMO, low-cost carrier and B2B travel player to find out

Two hotel brands light the way with social tips for delivering great customer service

Oct 21, 2014

Hilton and Kempinksi are two hotel brands that take their social strategy very seriously. Here they share their top tips

3 ways to incorporate airline ancillary fees in RM system allocations

Oct 20, 2014

Ancillary revenues are on the up and airlines increasingly need to incorporate fees in their RM forecasting and optimisation systems. Tom Bacon shares insights into how this can be done

Helpful dos and don’ts from for those very unfortunate social incidents

Oct 17, 2014

Social media is wisely recognised as a tool for customer service, but sometimes things go wrong

Why your last-minute customer might not be who you think they are

Oct 16, 2014

With 52% of the UK holiday rental properties standing empty each year, there is clear room for improvement and a new start up believes it has the solution, writes Pamela Whitby

Destination airport! How San Francisco's high-tech approach is overhauling the passenger experience

Oct 15, 2014

Pamela Whitby hears how San Francisco Airport (SFO) is using technology to ensure that it remains the region's airport of choice

The mobile 3x3: Merten Wulfert from HotelTonight gives you important questions to ask about your mobile strategy

Oct 14, 2014

Merten Wulfert, Country Manager for Germany at Hotel Tonight, discusses how to develop an app which will stand out in an increasingly competitive mobile environment.

Fabrizio DiMartino from IHG on how to analyse the purpose of your mobile app

Oct 14, 2014

Fabrizio DiMartino, Social & Mobile Manager for Europe at IHG, discusses how to develop an app which will stand out in an increasingly competitive mobile environment.

On-trip travel engagement: Use mobile to communicate with your customer throughout all stages of their trip

Oct 14, 2014

Daniel Wishnia, Director of Digital Promotion & e-Commerce at GCH Hotels, explains how to develop a customer-centric mobile strategy by communicating with customers during their holiday to enhance their experience and increase loyalty.

Benjamin Habbel from Voyat on how using analytics can provide a personalised travel experience and increase loyalty

Oct 14, 2014

Benjamin Habbel, CEO of Voyat, discusses how smart travel brands are using analytics to gain unique insights into their customers' likes and dislikes in order to provide a personalised travel experience.