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Booking partnerships, Google and chatbots will define the future

Booking partnerships, Google and chatbots will define the future , (Booking partnerships, Google and chatbots will define the future )

Attendees at Day 2 of EyeforTravel’s San Francisco conference got a solid history lesson, a peak into the future, and some practical advice for creating happy holidaymakers. Derek Water reports

Dear Google, lend the travel industry your ears, please

Dear Google, lend the travel industry your ears, please, (Dear Google, lend the travel industry your ears, please)

While Google is busy moving up the trip-planning funnel and perfecting the customer experience, there are questions the industry wants answering. Pamela Whitby has been listening in

3 online travel industry essentials: data, AI and the human touch

3 online travel industry essentials: data, AI and the human touch, (3 online travel industry essentials: data, AI and the human touch)

Derek Walter rounds up Day 1 of the San Francisco Summit where the talk of the town has focused on innovation for a mobile and digital world

United Airlines crisis delivers a stark social warning

United Airlines crisis delivers a stark social warning , (United Airlines crisis delivers a stark social warning )

The PR storm after coverage of a passenger being forcibly removed from a United Airlines flight exploded on social media, shows how the rules have changed. Andrew Hennigan reports

Rolling Zen-like with Eurail into a digital future

Rolling Zen-like with Eurail into a digital future, (Rolling Zen-like with Eurail into a digital future)

In an exclusive interview, Pamela Whitby talks Chinese ambitions, pragmatic investments in technology, the need for transparency and the smartphone curse with Eurail.com’s chief executive officer

Vizeat – the ‘Airbnb of food’ app that’s cooking

Vizeat – the ‘Airbnb of food’ app that’s cooking, (Vizeat – the ‘Airbnb of food’ app that’s cooking)

Ahead of the EyeforTravel European Summit, where one of its founders will be speaking, Sally White took a look at the Paris firm that has foodies salivating

Man vs machine: humans still have the upper hand, says CWT

Man vs machine: humans still have the upper hand, says CWT, (Man vs machine: humans still have the upper hand, says CWT)

Replacing many human tasks using AI is possible and might help to drive efficiencies, cut costs and improve the customer experience, but there is more to it than that

Marriott, Accor and the ‘exploding’ market for experiences

Marriott, Accor and the ‘exploding’ market for experiences, (Marriott, Accor and the ‘exploding’ market for experiences)

With AccorHotels claiming to be within 12 months of becoming a world leader in private rentals and Marriott placing its bet on experiences, Sally White examines recent digital moves of two major chains

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