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You Said it! We choose the top quotes of the month

Oct 31, 2014

Top themes for are October is big data, destination marketing and how to manage social

Mobile services: why the secret sauce is simplicity

Oct 30, 2014

Constantine Hallax, VP of Business Development at TripCase, shares five core mobile principles to help the travel industry drive new business and customer acquisition

How the Middle East is getting social with destination marketing

Oct 29, 2014

With growing numbers of mobile and social users in the region, destination marketers at two emirates are dreaming up ways to generate useful and shareable content, writes Sally White

Hotel metrics of the minute for a data driven world

Oct 28, 2014

Viceroy, a luxury and boutique hotel management company, shares tips on the metrics which matter with Pamela Whitby

Hotel brand vs consumer: 4 priorities but are you on the same page?

Oct 27, 2014

In a data-driven and mobile world, the expectation is that you will put your customer first. Are you getting it right?

Apple simplicity could turn mobile lookers into bookers but will the devil be in the data?

Oct 24, 2014

With Apple Pay launching this week, Mariam Sharp begins the first of a three-part series looking at emerging platforms for mobile payments

How IATA’s new fund could spark innovation and creativity in distribution

Oct 23, 2014

While not everybody backs IATA’s New Distribution Capability, a $5m start-up fund could shift plans up a gear. Sally White reports

How to keep Twitter-savvy customers happy

Oct 23, 2014

How do you turn customer engagement on a channel like Twitter into a positive experience? Andrew Hennigan talks to a DMO, low-cost carrier and B2B travel player to find out

Two hotel brands light the way with social tips for delivering great customer service

Oct 21, 2014

Hilton and Kempinksi are two hotel brands that take their social strategy very seriously. Here they share their top tips

3 ways to incorporate airline ancillary fees in RM system allocations

Oct 20, 2014

Ancillary revenues are on the up and airlines increasingly need to incorporate fees in their RM forecasting and optimisation systems. Tom Bacon shares insights into how this can be done