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How Xanterra is standing out in a ‘sea of sameness’

How Xanterra is standing out in a ‘sea of sameness’, (How Xanterra is standing out in a ‘sea of sameness’)

Understanding customer behavioural data is vital in the travel industry but never more so than now. The chief marketing officer of Xanterra Travel Collection tells Pamela Whitby about rising to this challenge in no ordinary times

5 Travel industry majors: bleak numbers and the spin of hope

5 Travel industry majors: bleak numbers and the spin of hope, (5 Travel industry majors: bleak numbers and the spin of hope)

Booking, Expedia, TripAdvisor, IHG and Hilton have all announced predictably dire results which they tempered with talk of things getting better but a full recovery seems unlikely within two years

Out of the big box: when flexible hotel inventory became obligatory

Out of the big box: when flexible hotel inventory became obligatory, (Out of the big box: when flexible hotel inventory became obligatory)

In a week where Accor became the latest to launch a hotel office, is there reason to hope that crisis driven products and services could outlast the pandemic? Pamela Whitby reports

6 Trends: 2020 will travel, but will travel differently

6 Trends: 2020 will travel, but will travel differently, (6 Trends: 2020 will travel, but will travel differently)

Nobody is suggesting that a sugarcoated pill will deliver the travel and hospitality industries from pain but trends are emerging and with them opportunities

Sensor alert: how the travel industry is investing in safety

Sensor alert: how the travel industry is investing in safety, (Sensor alert: how the travel industry is investing in safety)

From helmets that screen temperatures to platforms proclaiming infection detection and sensor-based menu protection, Covid-19 has spurred a raft of innovation in the hope of getting travellers moving again

How a small chain aims to deliver wellbeing in the time of Covid-19

How a small chain aims to deliver wellbeing in the time of Covid-19 , (How a small chain aims to deliver wellbeing in the time of Covid-19 )

In a frank Q&A, we hear how My Way Hotels & Resorts is getting operationally on track before re-opening in July and how distributors and suppliers have stepped up to help – or not!

The future of aviation: automation, ancillaries and customer delight

The future of aviation: automation, ancillaries and customer delight, (The future of aviation: automation, ancillaries and customer delight)

Pamela Whitby catches up with aviation innovator Duffel which is fully funded and focused on radical simplification

Keeping it clean and capturing wanderlust

Keeping it clean and capturing wanderlust, (Keeping it clean and capturing wanderlust)

The desire to travel is strong but as economies begin to open, customers will be looking for hotels with clear lines of differentiation. Cleanliness, value and flexibility will be top of mind. Pamela Whitby reports

How TRVL.com is putting the agent into online travel

How TRVL.com is putting the agent into online travel, (How TRVL.com is putting the agent into online travel)

Pamela Whitby speaks to an industry veteran, serial traveller and entrepreneur about how Covid-19 is accelerating innovation in the messy world of travel distribution

Best Western: it won’t be a boring night

Best Western: it won’t be a boring night , (Best Western: it won’t be a boring night )

Pamela Whitby chats to the CEO of Best Western about the Channel 4 series that launches this evening, its new marketing campaign and why the appetite for tech innovation has never been stronger

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