More Articles

More Articles

Ice hockey vs hotels, and ways to win the CRM game

Ice hockey vs hotels, and ways to win the CRM game, (Ice hockey vs hotels, and ways to win the CRM game)

Pamela Whitby spoke to the VP of Fan Experience at Oilers Entertainment Group about how data and analytics are at the heart of customer centricity

61% of travel brands say CX is sub-par, finds new survey

61% of travel brands say CX is sub-par, finds new survey, (61% of travel brands say CX is sub-par, finds new survey)

Customer experience might be top of the C-Level agenda but the executives in charge must up their game

B2E: How ‘employee experience’ is driving a new kind of travel

B2E: How ‘employee experience’ is driving a new kind of travel, (B2E: How ‘employee experience’ is driving a new kind of travel)

The co-founders of a ‘lifestyle rental platform’ believe they have identified a gap in the fast-growing corporate travel sector

How to power a personalised experience from the frontline

How to power a personalised experience from the frontline, (How to power a personalised experience from the frontline)

All successful travel and hospitality companies put CX first but there is always more to learn! Join us for next week’s webinar to find out more

Alternative Airlines: taking a ‘contrarian’ approach to flight distribution

Alternative Airlines: taking a ‘contrarian’ approach to flight distribution , (Alternative Airlines: taking a ‘contrarian’ approach to flight distribution )

The MD of the flight search and booking agent spoke to Pamela Whitby about local strategy new partnerships, crypto payments and why being contrary might be positive news for air travellers

Made for millennials: is 2020 the time for timeshare?

Made for millennials: is 2020 the time for timeshare?, (Made for millennials: is 2020 the time for timeshare?)

The chief executive of Diamond Resorts shares his views on the current trends shaping timeshare and says the secret lies in exclusivity and personalization

Harness data to excel at the cross-sell, says Caesars Entertainment

Harness data to excel at the cross-sell, says Caesars Entertainment, (Harness data to excel at the cross-sell, says Caesars Entertainment)

Segmentation, personalisation and optimisation are the three areas of focus for the US household name

How Xanterra is making CX magic with marketing

How Xanterra is making CX magic with marketing, (How Xanterra is making CX magic with marketing)

In an exclusive interview, The Xanterra Collection CMO Betsy O’Rourke reveals why a data-driven approach opens new doors to fresh revenues

2020: Inspire Journeys, Connect the Trip, Crack CX

2020: Inspire Journeys, Connect the Trip, Crack CX, (2020: Inspire Journeys, Connect the Trip, Crack CX)

As the new decade dawns, Pamela Whitby is clear on two things: everything must be viewed through the lens of the customer, and no travel company can be an island

Innovation against the odds

Innovation against the odds, (Innovation against the odds)

At EyeforTravel’s recent North American show, travel executives explained how they screen new travel tech ideas. Tom Bacon reports

Pages