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Focus on loyalty to ride out turbulence in travel

Focus on loyalty to ride out turbulence in travel, (Focus on loyalty to ride out turbulence in travel)

There may not be reason to be fearful just yet but as the prospect of recession looms safeguarding loyalty is becoming an imperative, writes Sally White

Fake reviews: time to come out fighting

Fake reviews: time to come out fighting, (Fake reviews: time to come out fighting)

The last thing travellers want is to turn up to find that the experience differs wildly to what is said in the review. But what can be done about it? Sally White reports

Age of experience and two new distribution disruptors

Age of experience and two new distribution disruptors, (Age of experience and two new distribution disruptors)

Two start-ups talk to Pamela Whitby about the fundamental shifts underway in travel distribution but what does this really mean?

Next-generation travel on the Moove

Next-generation travel on the Moove, (Next-generation travel on the Moove)

Pamela Whitby speaks to a new start-up and a not-so-new start up shaking up the evolving world of business travel where the demands are becoming greener and more leisure-like by the day

Taking the customer experience to infinity and beyond

Taking the customer experience to infinity and beyond, (Taking the customer experience to infinity and beyond)

Airline guy Tom Bacon recently attended EyeforTravel’s North American show and learned some valuable lessons from a hotelier with the right ancillary mindset

Tours & activities and the quest for a simple user experience

Tours & activities and the quest for a simple user experience, (Tours & activities and the quest for a simple user experience)

Pamela Whitby spoke to the chief product officer of a recently launched metasearch platform for tours and activities which is looking to overhaul the user experience for so-called FIT travellers

Hospitality: staying open in the race to the bottom

Hospitality: staying open in the race to the bottom, (Hospitality: staying open in the race to the bottom)

In a multichannel environment, only those that clean up their pricing strategy will survive, writes Pamela Whitby

Duffel: helping new entrants to bag a flight and crack CX

Duffel: helping new entrants to bag a flight and crack CX, (Duffel: helping new entrants to bag a flight and crack CX)

It may be a start up tech company trying to disrupt airline technology incumbents but the end user experience is where it all started. Pamela Whitby reports

Sixt on the move to make mobility more flexible

Sixt on the move to make mobility more flexible, (Sixt on the move to make mobility more flexible)

An exclusive Q&A with the multinational car rental firm reveals insights into emerging mobility landscape

WhyHotel - not just any old hotel

WhyHotel - not just any old hotel, (WhyHotel - not just any old hotel)

Pop up hotels in multi-family apartments is WhyHotel’s value proposition and it’s working for guests and developers. Pamela Whitby spoke with the company's CMO who is speaking at EyeforTravel next week

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