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How a small chain aims to deliver wellbeing in the time of Covid-19

How a small chain aims to deliver wellbeing in the time of Covid-19 , (How a small chain aims to deliver wellbeing in the time of Covid-19 )

In a frank Q&A, we hear how My Way Hotels & Resorts is getting operationally on track before re-opening in July and how distributors and suppliers have stepped up to help – or not!

Keeping it clean and capturing wanderlust

Keeping it clean and capturing wanderlust, (Keeping it clean and capturing wanderlust)

The desire to travel is strong but as economies begin to open, customers will be looking for hotels with clear lines of differentiation. Cleanliness, value and flexibility will be top of mind. Pamela Whitby reports

Bus travel: navigating the potholes in the road

Bus travel: navigating the potholes in the road , (Bus travel: navigating the potholes in the road )

The bus industry is deep crisis right now but with tentative signs of a recovery Marc Hofmann, CEO of metasearch CheckMyBus, remains hopeful of a strong recovery

Call to action and a new dawn for hospitality

Call to action and a new dawn for hospitality, (Call to action and a new dawn for hospitality)

In the darkness, those fighting for survival are looking for solutions and for glimmers of hope. Pamela Whitby reports

Travel: the fight for survival, the fight for fair play

Travel: the fight for survival, the fight for fair play , (Travel: the fight for survival, the fight for fair play )

The giants of online travel with strong balance sheets will almost certainly survive the coronavirus crisis but will they emerge a little kinder? Pamela Whitby reports

CitizenM, Interlude, Sokos Hotels: 3 European hotels trying to stay afloat

CitizenM, Interlude, Sokos Hotels: 3 European hotels trying to stay afloat, (CitizenM, Interlude, Sokos Hotels: 3 European hotels trying to stay afloat)

The challenge all hotels across the world are facing, but especially small chains and independents, is unprecedented. Pamela Whitby speaks to three

Ready? Gett set to 'always exceed customer expectations'

Ready? Gett set to 'always exceed customer expectations', (Ready? Gett set to 'always exceed customer expectations')

Gett, the on-demand mobility platform for worldwide corporate ground transportation, is using behavioural economics and social sciences to build winning products for mobile. Pamela Whitby hears more

61% of travel brands say CX is sub-par, finds new survey

61% of travel brands say CX is sub-par, finds new survey, (61% of travel brands say CX is sub-par, finds new survey)

Customer experience might be top of the C-Level agenda but the executives in charge must up their game

B2E: How ‘employee experience’ is driving a new kind of travel

B2E: How ‘employee experience’ is driving a new kind of travel, (B2E: How ‘employee experience’ is driving a new kind of travel)

The co-founders of a ‘lifestyle rental platform’ believe they have identified a gap in the fast-growing corporate travel sector

2020: Inspire Journeys, Connect the Trip, Crack CX

2020: Inspire Journeys, Connect the Trip, Crack CX, (2020: Inspire Journeys, Connect the Trip, Crack CX)

As the new decade dawns, Pamela Whitby is clear on two things: everything must be viewed through the lens of the customer, and no travel company can be an island

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