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5 Travel industry majors: bleak numbers and the spin of hope

5 Travel industry majors: bleak numbers and the spin of hope, (5 Travel industry majors: bleak numbers and the spin of hope)

Booking, Expedia, TripAdvisor, IHG and Hilton have all announced predictably dire results which they tempered with talk of things getting better but a full recovery seems unlikely within two years

Out of the big box: when flexible hotel inventory became obligatory

Out of the big box: when flexible hotel inventory became obligatory, (Out of the big box: when flexible hotel inventory became obligatory)

In a week where Accor became the latest to launch a hotel office, is there reason to hope that crisis driven products and services could outlast the pandemic? Pamela Whitby reports

How data will help London light the way to recovery

How data will help London light the way to recovery, (How data will help London light the way to recovery)

With a few exceptions, the hospitality industry is still shuttered in the UK capital. But this should give pause for thought on what smart local experiences could mean in a post-Covid world

Travel freeze but it won't last forever

Travel freeze but it won't last forever , (Travel freeze but it won't last forever )

History tells us that travel innovation accelerates in a recession but this time round, the likely winners will be in the B2B space. Pamela Whitby reports

Ice hockey vs hotels, and ways to win the CRM game

Ice hockey vs hotels, and ways to win the CRM game, (Ice hockey vs hotels, and ways to win the CRM game)

Pamela Whitby spoke to the VP of Fan Experience at Oilers Entertainment Group about how data and analytics are at the heart of customer centricity

Made for millennials: is 2020 the time for timeshare?

Made for millennials: is 2020 the time for timeshare?, (Made for millennials: is 2020 the time for timeshare?)

The chief executive of Diamond Resorts shares his views on the current trends shaping timeshare and says the secret lies in exclusivity and personalization

Harness data to excel at the cross-sell, says Caesars Entertainment

Harness data to excel at the cross-sell, says Caesars Entertainment, (Harness data to excel at the cross-sell, says Caesars Entertainment)

Segmentation, personalisation and optimisation are the three areas of focus for the US household name

Focus on loyalty to ride out turbulence in travel

Focus on loyalty to ride out turbulence in travel, (Focus on loyalty to ride out turbulence in travel)

There may not be reason to be fearful just yet but as the prospect of recession looms safeguarding loyalty is becoming an imperative, writes Sally White

Taking the customer experience to infinity and beyond

Taking the customer experience to infinity and beyond, (Taking the customer experience to infinity and beyond)

Airline guy Tom Bacon recently attended EyeforTravel’s North American show and learned some valuable lessons from a hotelier with the right ancillary mindset

Sixt on the move to make mobility more flexible

Sixt on the move to make mobility more flexible, (Sixt on the move to make mobility more flexible)

An exclusive Q&A with the multinational car rental firm reveals insights into emerging mobility landscape

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