Optimize your CRM and Customer Service Strategy and thrive in this highly competitive market

The US travel industry is maturing and growth is slowing down. The best hope of sucess is an optimized CRM strategy and increased customer retention. Segmenting the market, appealing to the right customer at the right time and providing a better customer experience than your competitors are the key to enhanced profitability in today's highly competitive marketplace. At this inaugural event you will be able to hear from successful travel companies, benchmark your strategy and plan your CRM strategy for the future.

Attend this event and find out:

• UNDERSTAND the real meaning of CRM and how it is changing into Customer Experience Management
• ENGAGE your customers through personalization, customization and relevance
• RETAIN customers and boost revenue
• OPTIMIZE your site so it appeals to your most valuable customers
• DISCOVER how to integrate CRM with Pricing and RM to serve your price conscious customer
• LEARN best practices for implementing and managing your loyalty programs 
• HEAR how the world's leading Online Travel Agencies are building loyalty and positioning themselves in the market using their CRM strategy
• DELIVER your brand promise in a multi-channel environment and build loyalty

Some feedback from previous EyeforTravel events:

“EyeforTravel has been a great opportunity to reconnect with great business contacts as well as meeting new individuals with new opportunities” Dena Yahya, Onetime.com

"Time well spent. Anyone looking to succeed in today's travel marketplace should take the time to attend" John Finger, Island One Resorts

"There are many conference and tradeshows focusing on travel. But you can't miss EyeforTravel or you will skip a beat and you may get left behind" Christine DeZarn, Cendant Travel Distribution

“This conference was a great blend of content and networking with key industry players and well worth the time and money”  Evan Weisenfeld, Upromise

“Topical content, informed speakers, relevant audience and an intimate setting” Eric Jeck, Intagio Media

"The EyeforTravel conference provided an outstanding forum for industry heavyweights to come together to discuss critical issues pertaining to the future of the GDS and future distribution channels. Presentations provided incredible insight into the diversity of perspectives between suppliers, traditional intermediaries, new generation intermediaries and points of sale" Bob Offutt, Retired (ex- Sabre)