Expedia and TRX sign four-year global agreement

Online travel company Expedia, Inc. and TRX, Inc., an independent provider of transaction processing and data integration services to the travel industry...

Published: 12 Dec 2006

Online travel company Expedia, Inc. and TRX, Inc., an independent provider of transaction processing and data integration services to the travel industry...

Online travel company Expedia, Inc. and TRX, Inc., an independent provider of transaction processing and data integration services to the travel industry, have signed a new long- term Master Services Agreement.

The four-year global agreement, which replaces multiple country-specific and business unit-specific agreements between Expedia and TRX, will enable both companies to meet key strategic priorities. As per the official announcement, the new agreement helps increase the focus on organic growth and transaction growth, providing one set of terms, processes, and service levels for the activities that TRX handles on behalf of all current and future points of sale for Expedia.

The contract also outlines increased use of automation and activity-based pricing to enable both Expedia and TRX to drive the world- class standard that both companies have set for innovation, automation and re- engineering in the travel industry.

In addition, the contract facilitates the continued re-engineering of ticket processing and rapid entry into new regions for Expedia with standardised technology, processing and pricing, while providing TRX with a clear commitment to Expedia’s transaction volume. The contract also assists in TRX’s planned exit from the call centre arena by relieving the company of any further call center obligations for Expedia in the US and UK.

TRX handles a range of transaction processing activities through its CORREX, TRANXACT, and SELEX solutions on behalf of multiple Expedia points of sale for corporate and leisure travel in the US, the UK, Netherlands, Canada, Germany, and Italy.

TRX has provided travel reservation fulfillment, exception processing, ticket distribution, reporting and customer care services to Expedia on a private-labeled, outsourced basis since 1996.

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