Distribution Strategies
Orbitz offers hotel bookers “ultimate” price protection
Orbitz has enhanced its Low Price Guarantee offering. Under the new programme, customers who find their prepaid hotel room available for a lower price on any site, including Orbitz, can receive a refund for the difference and a $50 discount on a future hotel or vacation package booking.
Published: 19 Nov 2009
Orbitz has enhanced its Low Price Guarantee offering. Under the new programme, customers who find their prepaid hotel room available for a lower price on any site, including Orbitz, can receive a refund for the difference and a $50 discount on a future hotel or vacation package booking.
Plus, Orbitz now allows customers to submit a claim right up to the time of the property’s cancellation deadline.
In addition to the enhanced Orbitz Low Price Guarantee, customers are also covered by Orbitz Hotel Price Assurance.
The company will send a cash refund automatically if another Orbitz customer books the same prepaid hotel room for less.
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