AgentFactor offers travel eFulfillment and ticketing services

AgentFactor is ready with its new offering travel eFulfillment and ticketing services to online and offline travel businesses.

Published: 19 Feb 2007

AgentFactor is ready with its new offering travel eFulfillment and ticketing services to online and offline travel businesses.

This turn-key service enables travel businesses to partially, or fully, outsource their backend operation and to focus more on sales and marketing initiatives.

“Manual-driven travel fulfillment and ticketing results in higher error rates, higher costs, and ultimately, in decreased customer satisfaction in the form of booking cancellations or debit memos,” Jim Menge, chief executive officer, AgentFactor said. “AgentFactor fills this gap by providing sophisticated quality control, file finishing, fraud prevention and auto-ticketing.”

AgentFactor will use the clients’ preferred booking engine (Pure Travel Fulfillment and Ticketing Solution) or AgentFactor’s provisioned booking engine from a third-party partner (Total Travel Fulfillment and Ticketing Solution).

“In addition to our fulfillment services,” Menge said, “we also offer customised, direct-to-consumer customer service support to business-to-business clients. This offering is backed by 25 years of premier experience in travel fulfillment, ticketing and customer service. A private label ‘1-800’ answering service with client identification is available to meet clients’ budgets and return-on-investment (ROI) requirements.”

AgentFactor, a wholly-owned company of International Travel Group (ITG), is a next-generation travel marketing and inventory distribution business leveraging pure Internet-based technologies; it develops and operates business-to-business travel distribution e-systems. According to the company, the “unique value proposition provided by ITG” is in linking key Internet technologies with the management of travel industry-specific fares and rates; and the aggregation of consolidator and published fares, including niche-tour products, real-time reservations, distribution of on-demand and shared yacht charters, and travel medical emergency and evacuation services.

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