British Airways and Amadeus have decided to extend their existing relationship until 2017.

Published: 03 Jun 2008

British Airways and Amadeus have decided to extend their existing relationship until 2017.

The 10-year new agreement covers the entire IT Services relationship between the two. The initiative marks the continuation of the strategic arrangement, which started in 2000 between the two companies, designed to provide British Airways with a 'new generation' technology platform for the management of passenger services.

British Airways uses the Altéa Reservation and Inventory systems which work in conjunction with British Airways' own website ba.com and Revenue Management systems.

The new agreement with Amadeus sets out the terms under which British Airways would move to the newly developed Altéa Departure Control - Customer Management system for passenger check-in, thereby completing the Altéa suite.

Further, British Airways has now also finalised the evaluation of Altéa Departure Control - Flight Management for flight departure operations, in open competition with other competing products and selected the Amadeus solution. British Airways and Amadeus are now jointly engaging to scope and plan implementation of the Altéa Departure Control systems.

British Airways plans to complete migration to the full Altéa suite in 2012. British Airways also currently uses Amadeus e-Ticket Server to manage its e-ticketing operations and Amadeus Flex Pricer to enhance the experience of booking connecting flight itineraries through www.ba.com.