Dolphin Dynamics helps smaller agencies compete against their larger rivals

Dolphin Dynamics, software development company specialising in integrated information solutions for the travel industry, has extended its range of web enabling technology for travel agents with the launch of its Dolphin web customer service module. It con

Published: 27 Jul 2005

Dolphin Dynamics, software development company specialising in integrated information solutions for the travel industry, has extended its range of web enabling technology for travel agents with the launch of its Dolphin web customer service module. It con

The Dolphin web customer service module enables travellers to see the full details of their trip simply by logging on to a web site - giving them access to essential travel information 24 hours a day, 7 days a week. Increasingly travellers expect their agent to provide the same kind of comprehensive on-line service that is offered by the big dotcom agencies.

Small to medium sized travel agents cannot afford to build their own web technology to deliver this service and while the GDSs have offered travel agents basic functionality for some time, this is normally limited only to information that is handled by the GDS.

Dolphin’s new alternative is accessible even to smaller agencies and improves on the GDS option by providing access to additional information, such as financial details about a booking (including full deposit and balance payment details), historical data and document dispatch information. By also providing details of products and services managed outside the GDS, the Dolphin web customer service gives travellers a complete picture of their trip with all the details available in one place.

“We are thrilled to continue to deliver technology that enables even the smallest travel agents to cut costs, provide superior service to their customers and more effectively compete in the ever changing world of travel,” comments Roberto Da Re, Dolphin Dynamics President.

The new module adds to Dolphin’s existing range of web enabling technologies, including the Dolphin Corporate Web Reporting module for business travel agents and the FlightScanner white label search and booking tool.

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