IT solutions provider IBS Software has completed the first phase of upgrading its Cruise Partner passenger reservation system for MSC Cruises.

Published: 28 Sep 2010

IT solutions provider IBS Software has completed the first phase of upgrading its Cruise Partner passenger reservation system for MSC Cruises.

The system is to be upgraded in four phases and to be completed by 2012.

The IBS upgrade, named MSC BEE, uses the latest technology to enable the reservation process for the company’s entire fleet via the web with customised interfaces for consumers, travel agents and tour operators.

Underpinned by cruise specific booking flows, the new system will provide MSC the flexibility to introduce product and pricing changes quickly, improved operational efficiencies and critical control of the business. The first release also modernises the business data set up process, saving setup costs and providing a custom workflow that can be adapted to structure changes while ensuring centralised communications and transparency for all stakeholders.

Every level of operational detail is factored into the system; from interchangeable cabin configuration to variable segment embark/disembark pricing, to rules engine-based discounts and commission structures.