Rate Tiger has strengthened its online customer support as the online distribution and revenue management specialist introduced website redesign offering 'live chat' to all prospective and existing customers.

Published: 03 Apr 2008

Rate Tiger has strengthened its online customer support as the online distribution and revenue management specialist introduced website redesign offering 'live chat' to all prospective and existing customers.

The company can give hoteliers the opportunity to receive on-screen advice while they are dealing with a busy reception desk; phone calls and guests. Rate Tiger's new web service has been built with Web 2.0 functionality, which means the site is even more user-friendly.

The system allows anyone logging on to the Rate Tiger website to interact with a real person at the company's HQ. Customers and potential customers will be able to ask questions about the system and get informed answers back from experts on all Rate Tiger's products.

"Rate Tiger believes in assisting its customers every step of the way from initial installation right through to maximising yield," said Sascha Hausmann, COO. "By integrating 'live chat' onto our website, we can support our customers and offer potential customers the insight they need to use our products in the most efficient and effective way."

When it comes to potential customers researching the best Rate Tiger product to manage their hotel inventory Hausmann says being able to exploit live interactivity with a real person will be invaluable.

"We've identified exactly what a potential customer needs to know when making an informed decision. This means hoteliers using our chat service to investigate our products can reach a right conclusion as to which of our software packages best suits their needs," said Hausmann.