Low-cost airline SkyEurope Airlines has signed a deal with RightNow Technologies for RightNow CRMTM.

Published: 30 Jul 2008

Low-cost airline SkyEurope Airlines has signed a deal with RightNow Technologies for RightNow CRMTM.

The airline, which has carried 3.7 million customers over the past 12 months, plans to use the system for enhancing customer experience, initially deploying in English, Slovakian and German languages to support their biggest markets. Other languages will follow later.

The system will empower customers to find answers to their questions using RightNow's intuitive web self-service features throughout SkyEurope Airlines' website and specifically within its online help page. The technology will open up a 24/7 channel for customers to find information. Overall, the focus will be on reducing repetitive questions coming into the contact centre via phone and email.

"We want to ensure that our customers are able to get the information they want any time they need it," said Steven Greenway, Chief Commercial Officer, SkyEurope Airlines.