European airline VLM Airlines has gone live with RightNow.

Published: 29 Oct 2008

European airline VLM Airlines has gone live with RightNow.

The deployment will help VLM Airlines deliver passengers an improved customer experience as they interact with the company online.

As the majority of VLM passengers fly for business purposes, the airline focuses on serving the needs of passengers via user friendly online booking, e-ticketing, Internet check-in and short check-in times.

With RightNow, VLM customers will now have round-the-clock access to a 'Simply Questions' section on the airline's website www.flyvlm.com, where they can find answers to general travel questions.

Annelies Verbist, head of distribution, VLM Airlines said, "By increasing our online efficiencies, our customers will receive easier access to essential travel information. It also allows us to free-up agent availability in the contact centre to deal with more transactional calls like flight bookings and changes."