Travel managers remain focused on savings: survey
Published: 03 Feb 2010
Optimising hotel spend, improving traveller compliance, optimising simple bookings, and driving air and ground transportation savings are the top four areas of higher priority for travel managers in 2010, according to a recent report published by Carlson Wagonlit Travel (CWT).
A survey of 169 travel managers worldwide was conducted by CWT in the fourth quarter of 2009.
When questioned about which of the following areas will become a higher priority in your 2010 travel programme compared to 2009, the response was as follows:
“Driving savings was the mandate for travel managers throughout 2009. Often, this meant reducing business travel. It also meant applying the fundamentals of smart travel management more diligently than ever. This will be the case in 2010 as well, even as the economy improves and business travel picks up,” said Cathy Voss, executive vice president, Global Programme Solutions, CWT.
CWT anticipates a decline in negotiated hotel rates; little, if any, demand for dynamic hotel pricing from travel managers and buyers; higher average ticket prices for air travel as industry consolidation and capacity reduction continue; and the reinforcement of ancillary fees.
Furthermore, competition for rail travel will increase and car rental companies will continue to control costs while increasing rates and no-show fees.
CWT also foresees efforts to enhance the traveller experience through mobile services, paperless boarding passes, and wireless Internet for air and rail travel.
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