Amadeus has introduced the new version of Amadeus Rail IT solution that provides rail operators with the technology to manage reservations, inventory, scheduling, seating, pricing and ticketing operations.

Published: 24 Feb 2009

Amadeus has introduced the new version of Amadeus Rail IT solution that provides rail operators with the technology to manage reservations, inventory, scheduling, seating, pricing and ticketing operations.

The new version, initiated and being implemented by the Australian railway carrier CountryLink, is result of Amadeus investment in IT products for rail. The company is offering improved service to its customers through both the Internet Distribution Solution and its call centre.

This is the first Rail IT business enhancement initiated by CountryLink and delivered by Amadeus since the full integration of OneRail, a rail IT company acquired in June 2008.

With Amadeus Rail IT CountryLink can now create and store customer profiles in their system. Customer profile, includes contact details, travel preferences, special service requests and booking history. This functionality also boosts the efficiency of CountryLlink's B2C online distribution channel.

According to Amadeus, pricing enhancements now facilitate special promotions for marketing campaigns, the use of travel passes, and special fares for groups as pensioners and students. It also facilitates the offer of premium discounts for tickets with restrictions – as it is the case of airlines – for travellers who do not anticipate changes in their itineraries. This functionality increases railways' revenue when changes and cancelations are made on bookings using these special fares.

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