Delta simplifies ticket purchase process at delta.com

Published: 20 Nov 2008

Delta Air Lines has simplified the ticket purchase process at delta.com. New functionality at delta.com allows customers to save their profile to reduce steps in the booking process, saving many online customers' time by allowing them to complete booking in 30 seconds or less -- from start to finish.

Also, the airline has introduced an improved kiosk experience at airports throughout the country, as well as curbside check-in for customers traveling internationally.

Delta's improved kiosk technology, now available at more than 1,300 Delta kiosks in 195 US cities, reduces the number of screens a passenger clicks through when checking in. The new system also provides easier access to flight itineraries and real-time weather conditions at their destination. In addition, customers can elect to bypass baggage-check screens if they are not checking bags, trimming the transaction to as little as one click -- from start to finish.

Delta anticipates more than 26 million customers will check in using kiosks in 2008 and expects the new kiosk technology will reduce already quick transaction times by as much as a minute for many customers.

To expedite the check-in process for passengers traveling internationally, Delta also introduced curbside check-in and baggage drop at all Delta domestic and select Delta Connection curbside locations. Delta, including its Northwest subsidiary, is the only U.S.-based carrier to offer this service at every U.S. curbside location the airline serves.

Effective Dec. 1, Delta will discontinue the $3 curbside check-in fee charged for domestic and international customers traveling on Delta- and Northwest-operated flights at airport locations worldwide.

Comments

tromba said on 5 Dec 08:

When first reading this news article, my reaction was that there is nothing new about about "saved profiles" -- just a simple and straightforward application.

But then, I got to thinking about some of the travel sites that I use and I realized that saving a profile is not on every web site. Why not?

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