Travel Distribution Services from Perot Systems
Published: 13 May 2007
Today, the profusion of multiple reservation channels has created higher customer expectations for travel distribution companies. Some companies are selecting best of breed products to meet their needs in various areas yet often find it difficult to push
Through deep industry expertise, an extensive portfolio of services, and cost-effective global delivery, Perot Systems helps businesses in the travel industry exploit the internet and other open-source technologies to extend customer reach, gain market share, and increase revenues. Our experience in consulting, development and application support includes solutions for Travel Agencies, Airlines, Car Rental, Hotels, Cruise, GDS’s, Rail
Perot Systems has helped leading travel distribution companies successfully plan, implement, and manage their systems in alignment with their multi-channel sales and distribution strategies to maximise returns on their investments. We help our customers integrate their channels, migrate and reengineer legacy applications, develop new applications, and choose and implement appropriate products for building a robust distribution platform. We can help:
• Audit your current distribution environment and create a process and technology roadmap to meet your business objectives. We have the expertise to understand and diagnose contact centres, on-line channels and integrated partner distribution in a holistic manner.
• Create a unified customer (CRM) strategy that integrates the various processes around distribution and customer service.
• Assist in the selection, implementation and management of a distribution product.
• Develop bespoke applications to create new functionality or extend the functionality of an existing application.
• Develop application interfaces for devices such as kiosks, PDAs, and other express check-in and customer services.
• Migrate existing applications which are rich in business rules to a new open platform that can easily plug into multiple distribution channels.
• Create a travel focused offshore development lab which allows continuous improvement of applications.
Perot Systems employs industry best practices, proven project management methodologies, and a stringent quality management system in the delivery of solutions. Collaborating with customers on the key functional and technical aspects at each stage of a project, our travel domain consultants help translate business requirements into successful implementations like these:
• Strategically teamed with a global travel portal to help it manage customer expectations effectively. By operating a 100+ resource offshore development center for a global travel products distribution company for five years, we have helped the company maintain and enhance its online booking portal globally. Our role has included understanding changing market dynamics and continuously improving the portal through technical innovations.
• Provided focused support for a car rental company that carried out a majority of their development in-house. Supplemental contractors were replaced with a small steady state Perot Systems offshore Lab on Hire (LoH) to provide support to the client’s IT department. The LoH of three focused on B2C messaging from legacy travel mainframes and allowed the clients resources to focus on building value-add functionality. This shows that our model works for small as well as large engagements.
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