Kayak to stop displaying American Airlines' fares: report

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Published: 25 Jul 2008

Travel search engine Kayak.com will no longer display American's airfares and content.

As per the information available, the move will be applicable from August 1.

Steve Hafner, CEO of Kayak, posted a comment on the TechCrunch blog: "American asked us to suppress search results from competing websites as a condition to displaying their fares. This is simply not something that Kayak will do. Imagine Sony telling Best Buy that they couldn't sell Panasonic?"

Kayak's official statement was as follows: "At Kayak.com, we are dedicated to providing a comprehensive and objective display to our users. We're unwilling to amend this pro-consumer philosophy that is the core of our business by suppressing results based on a partner's request. We welcome American Airlines to rejoin Kayak.com's objective results at any time."

For its part, American Airlines stated: "Kayak/Sidestep has advised American Airlines that they will no longer display our content. We are disappointed and hopeful that this issue can be resolved in the near future so that American Airlines will again display on the Kayak/Sidestep sites. Our schedules and fares remain available through many other meta-search engines such as Mobissimo and Farecast for purchase through our award-winning website, AA.com. Tickets already purchased remain valid for customers traveling on American."

Comments

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tromba said on 27 Jul 08:

Something is missing here. The Kayak CEO appears to be straightforward by offering the detail that American Airlines wants fares from competing websites suppressed. But, AA in its response claims disappointment about Kayak's decision, and hopeful that the two companies can do business again -- but AA says nothing about the suppression issue.

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