Frontier Airlines goes for fee reductions and policy changes

Frontier Airlines has announced fee reductions and policy changes. Key changes include the addition of no change fees for itinerary changes made prior to the day of travel on the airline’s Classic fares and the expansion of the airline’s guest commitment posted on FrontierAirlines.com.

Published: 14 Apr 2011

Frontier Airlines has announced fee reductions and policy changes. Key changes include the addition of no change fees for itinerary changes made prior to the day of travel on the airline’s Classic fares and the expansion of the airline’s guest commitment posted on FrontierAirlines.com.

“Many of the changes we’re making are really geared towards those who value choice and clarity in their travel experience,” said Ian Arthur, vice president of marketing and branding. “With the Classic fare, a guest can now enjoy the flexibility of no change fees, in addition to two complimentary checked bags, same-day standby, bonus EarlyReturns miles and more – making the Classic fare by far the best bang for your buck.”

Referring to Frontier’s Classic and Classic Plus fares, Arthur said the strength of these offerings is the freedom they offer guests to select the option that best meets their unique travel needs and bundles those features into an affordable package, rather than paying for them à la carte.

For tickets purchased on or after April 13, 2011, Frontier will reduce the change fee from $100 to $50 on Economy fares and will also add a discount on the first checked bag fee for any guest who checks in online at FrontierAirlines.com. This discount is currently set at $5, which reduces the checked bag fee from $20 to $15 on the Economy fare. Guests traveling on Classic and Classic Plus fares will continue to receive two complimentary checked bags on every flight.

Frontier also added another level of transparency for its guests by posting its revised guest commitment online. The guest commitment outlines what a Frontier Airlines guest can expect in any kind of irregular operation including, flight delays and cancelations. The guest commitment can be found in the customer service section at FrontierAirlines.com.

The airline also shared that name changes will now be permitted for $50 on Classic and Economy tickets.

Also, fees for same-day confirmed flight changes on Classic tickets will be reduced to $25 from $50 with no fare difference. The excess bag fee – for a third bag and beyond – will be standardized at $50 per bag for all markets, domestic and international.

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