Ryanair’s customer care is better than BA’s: report

Jul 2, 2009

Ryanair has stated that BA “charges passengers high fares but delivers a dismal on-time performance and a ridiculously high rate of lost baggage”.

Published: 02 Jul 2009

Ryanair has stated that BA “charges passengers high fares but delivers a dismal on-time performance and a ridiculously high rate of lost baggage”.

The airline made this statement as it welcomed the release of punctuality, flight cancellation and baggage performance statistics by the Association of European Airlines (AEA), for November 2008 – March 2009.

According to the airline, the findings indicated that Ryanair is Europe’s number one airline for customer service with the best on time performance, fewest cancellations and least lost bags.

Ryanair confirmed that over 90 percent of its fights were on-time, 99.6 percent were completed and less than one bag (0.67) per 1,000 passengers was misplaced by Ryanair between November and March while AEA statistics confirmed that 17 percent of British Airways’ flights were delayed, 97.9 percent were completed and BA lost sixteen bags per 1,000 passengers, more than 20 times the number of bags lost by Ryanair.

Recently, BA had launched an online price checker to highlight no-frills airlines’ “hidden” additional charges. BA’s Value Checker allows consumers to see how much extra they have to pay the value airlines for additional features including using a debit card, checking-in and priority boarding. All of these come with the price of a ticket on BA.