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“Even though the target group of HotelQuickly is completely different from an OTA, hotels were put under pressure by the major [OTA] player in our region and threatened to be delisted from its website.”
“These days free price competition is what gives customers the best deal and also fills rooms of the best hotels”
“I have said for years that social is the thread of integration across channels in the travel planning process. And if social is the thread, then content is the glue that integrates and carries a brand's message across channels.”
“The more you pay attention to consumers via ALL social media channels, the more you will sell. Period.”
“When we speak to our users, we get one key insight: after a members' first trip, retention is not an issue.”
“Africa is the final frontier for hoteliers”
“Doing the latter [measuring only the channel not the person] would be like measuring everyone on your soccer team by how many goals they score”