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How Xanterra is standing out in a ‘sea of sameness’

Understanding customer behavioural data is vital in the travel industry but never more so than now. The chief marketing officer of Xanterra...

Best Western: it won’t be a boring night

Pamela Whitby chats to the CEO of Best Western about the Channel 4 series that...

How to power a personalised experience from the...

All successful travel and hospitality companies put CX first but there is always...

How Xanterra is making CX magic with marketing

In an exclusive interview, The Xanterra Collection CMO Betsy O’Rourke reveals why...

Fake reviews: time to come out fighting

Facebook and The Culture Trip talk travel trends

A long day in the life of a hotel GM

Opening Address

Editor, (Jan 28, 2019)

Leo Langford, Global Conference Producer – EyeforTravel

The antidote to overtourism is far from the madding crowd

Pamela Whitby, (Jan 21, 2019)

'Overtourism' is certainly a catchphrase that grabbed headlines in 2018 but Bart van Poll, co-founder of Spotted by...

Emotional intelligence is the key to CX in 2019, says Crowne Plaza

Pamela Whitby, (Jan 7, 2019)

Forget artificial intelligence, could 'EI' be this year's hospitality industry buzzword? Crowne Plaza Hotels &...

Lessons in how to adapt, thrive and ‘make it simple’

Joerg Esser, (Dec 19, 2018)

Joerg Esser continues on the quest for simplicity and finds that an EyeforTravel keynote address made by Glenn Fogel in 2017...

Opening Address

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Renu Kannu, Project Director & North America Lead – EyeforTravel

Chairperson Opening Address

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Del Ross, Senior Advisor – McKinsey & Company

The Next Wave is Already Here: Understand what the Real Threats and...

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Barry Goldstein, Executive Vice President & Chief Marketing Officer – Wyndham Hotels & Resorts

Mozio: Is Chasing the Life Time Value Metric a Game Changer for Travel?

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Emre Mangir, Chief Commercial Officer – Mozio

Bond Brand Loyalty: Is Chasing the Life Time Value Metric a Game Changer...

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Morana Bakula, VP Customer Experience – Bond Brand Loyalty

Panel Q&A: Is Chasing the Life Time Value Metric a Game Changer for...

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Panel: Emre Mangir, Chief Commercial Officer – Mozio | Morana Bakula, VP Customer Experience – Bond Brand Loyalty

Highgate Ventures: Consolidating with The Right Partners and Business...

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Kurien Jacob, Principal – Highgate Ventures

Plug and Play Tech Center: Consolidating with The Right Partners and...

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Amir Amidi, Managing Partner – Plug and Play Tech Center

Panel Q&A: Consolidating with The Right Partners and Business Models...

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Panel: Kurien Jacob, Principal – Highgate Ventures | Amir Amidi, Managing Partner – Plug and Play Tech Center

Caesars Corporation: Deliver a Superior Customer Experience and Delight...

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Josh Margolis, VP – Customer Journey & Digital Products - Caesars Corporation

Jet Blue Technology Ventures: Deliver a Superior Customer Experience and...

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Christina Heggie, Principal – Jet Blue Technology Ventures

Hopper: Deliver a Superior Customer Experience and Delight Your Customers...

neil@bristolfilmandmedia.com, (Nov 6, 2018)

Scott Brodows, VP - Hotel Supply – Hopper

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