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Article

Emotional intelligence is the key to CX in 2019, says...

Forget artificial intelligence, could 'EI' be this year's hospitality industry buzzword? Crowne Plaza Hotels & Resorts,...
Lessons in how to adapt, thrive and ‘make it...

Joerg Esser continues on the quest for simplicity and finds that an EyeforTravel...
Opening Address

Chairperson Opening Address

The Next Wave is Already Here: Understand what the Real Threats and...
Mozio: Is Chasing the Life Time Value Metric a Game Changer for Travel?
Bond Brand Loyalty: Is Chasing the Life Time Value Metric a Game Changer...
Leveraging Digital Disruption in the Age of the Connected Traveller

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Mirko Benetti, Vice President - Sales, EMEA & CIS, SAP Digital Interconnect

Beyond the Hype - Measure your Chat Mechanism’s Success! - Icelandair

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Dora Guofinnsdottir, Data Scientist - Digital Business Development, Icelandair

Beyond the Hype - Measure your Chat Mechanism’s Success! - Stena Line

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Amer Mohammed, Head of Digital Innovation, Stena Line

Panel Q&A - Beyond the Hype - Measure your Chat Mechanism’s Success!

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Dora Guofinnsdottir, Data Scientist - Digital Business Development, Icelandair | Amer Mohammed, Head of Digital Innovation, Stena...

Dive into Asian Markets and Overcome Regional Limits

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Roy Graff, Managing Director, EMEA, Dragon Trail Interactive

Panel: Blockchain - The Next Huge Disruptor?

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Joerg Esser, Partner, Roland Berger | Pamela Whitby, Editor, EyeforTravel

GDPR - The Regulation that will Shake-up your Data Strategy

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Amer Mohammed, Head of Digital Innovation, Stena Line

IBM Discuss Next Best Action

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Steven Pinchuk, WW Lead Customer Intelligence & Revenue Management, Advanced Analytics Center of Competence - IBM

Ad Hoc or Algorithm? - Google

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Christel Schoger, Analytics Consultant, Google

Ad Hoc or Algorithm? - Barbara Pezzi

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Barbara Pezzi, Independent Consultant, Formerly Director of Search and Marketing Optimisation at Fairmont Raffles Hotels...

Location Data - The Key Element in Mobile

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Alexander Bobko, CMO, Maps.me

Embrace New Data Metrics to Own the Entire Customer Journey - Hotelchamp

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Bas Lemmens, Business Development Global Accounts, Hotelchamp

Embrace New Data Metrics to Own the Entire Customer Journey - Taipei...

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Alexia Kao, Strategist, Taipei Computer Association

Machines vs. Humanity - What Next for Travel? - Trainline

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Jonathan Moore, Chief Product Officer, Trainline

Machines vs. Humanity - What Next for Travel? - Roland Berger

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Joerg Esser, Partner, Roland Berger

Machines vs. Humanity - What Next for Travel? - Kiwi.com

neil@bristolfilmandmedia.com, (Dec 19, 2017)

Martin Ratolístka, Chief Data & Automation Officer, Kiwi.com

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May 21, 2019 to May 22, 2019

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