61% of travel brands say CX is sub-par, finds new survey
Pamela Whitby, (Feb 27, 2020)
Customer experience might be top of the C-Level agenda but the executives in charge must up their game
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The desire to travel is strong but as economies begin to open, customers will be...
The bus industry is deep crisis right now but with tentative signs of a recovery...
In the darkness, those fighting for survival are looking for solutions and for...
Pamela Whitby, (Feb 27, 2020)
Customer experience might be top of the C-Level agenda but the executives in charge must up their game
Pamela Whitby, (Feb 25, 2020)
The co-founders of a ‘lifestyle rental platform’ believe they have identified a gap in the fast-growing corporate travel...
Editor, (Dec 20, 2019)
As the new decade dawns, Pamela Whitby is clear on two things: everything must be viewed through the lens of the customer, and no...
Editor, (Nov 27, 2019)
Two start-ups talk to Pamela Whitby about the fundamental shifts underway in travel distribution but what does this really mean?
Editor, (Nov 11, 2019)
In a multichannel environment, only those that clean up their pricing strategy will survive, writes Pamela Whitby
Editor, (Oct 24, 2019)
Pop up hotels in multi-family apartments is WhyHotel’s value proposition and it’s working for guests and developers. Pamela...
Editor, (Aug 29, 2019)
The hospitality concepts being developed today focus on creating experiences and a sense of community, and this is posing...
Editor, (Aug 8, 2019)
Powered by a collective rather than individual perspective, the shift away from hotels to alternative accommodations in Asia is...
Editor, (Jul 9, 2019)
In recent weeks, Sally White has been looking at Amazon's move into travel in India and wonders if the acquisition of...
Editor, (Jul 8, 2019)
There is huge growth potential in ground mobility that is being driven in part by issues of congestion and sustainability. Pamela...
Editor, (Jul 5, 2019)
Smarter pricing structures will allow travel brands to create more relevant prices for their customers, boosting revenue and...
Editor, (Jul 2, 2019)
Loco2 has launched a new solution to make split tickets for rail more consumer friendly, but the UK rail body RDG says price...
Editor, (Jun 6, 2019)
Accor’s legacy IBIS brand is transforming with a revamp of product and design, a rethink of brand passion, technological...
Editor, (Jun 4, 2019)
Hospitality professionals need hard and soft skills, writes Benoît-Etienne Domenget, CEO of Sommet Education Hospitality, and it...
Editor, (May 29, 2019)
A very successful loyalty programme should be an indication of a great guest experience, says Wyndham
Editor, (May 28, 2019)
With 250,000 members signed up, no shortage of backers and the promise of a fairer, more relevant marketplace for guests and...