Here’s a quick summary of this webinar:
• What are the elements of the ecosystem that ensure success for personalization initiatives?
• Leverage your data to compile a truly customer-centric database - utilise effective and relevant messaging to your customers, and successfully bridge that personalization gap
• Create a technology landscape to enable effective personalization
• Connect the data dots to build and create personalized interactions - how can you personalize at scale and what information can you gather to deliver a seamless customer experience?
Expert Speakers sharing their insights:
• Phillipe Garnier, VP Distribution and Partnerships, Hilton
• Steven Punchuk, WW Lead Customer intelligence & Revenue Management, IBM
• Emre Mangir, COO and Co-Founder, Mozio