Amadeus has chosen Oblicore Guarantee to manage service delivery performance for worldwide IT operations.

Published: 28 Nov 2005

Amadeus has chosen Oblicore Guarantee to manage service delivery performance for worldwide IT operations.

Oblicore Guarantee has been selected to automate service level agreement (SLA) monitoring and reporting. Amadeus is deploying Guarantee in its Erding, Germany data centre to monitor and report on its entire global portfolio of IT services.

Oblicore was chosen for its “business-focused, top-down approach, integrated and complete range of functionality, and proven ability to meet the needs of demanding global IT organisations.”

Guillermo Cuadrado, service manager, Amadeus, “Our investment in Oblicore Guarantee gives us powerful service level monitoring and reporting automation capabilities that will help us better serve customers today and meet the evolving demands of our business tomorrow as we expand our service portfolio and gain new customers.”

Amadeus is now in the midst of an extensive roll out of Guarantee, that when complete in mid-2006, will cover the firm's entire worldwide portfolio of IT services. The pilot deployment was run against live services provided to well-known customers such as Quantas and Lufthansa, in addition to 67,000 travel agents, 10,000 airline sales offices and 170 travel businesses.