Travelocity Business has come up with a new-and-improved version of its agent desktop technology designed to help its agents deliver even faster, more efficient service to travelers.

Published: 08 Feb 2006

Travelocity Business has come up with a new-and-improved version of its agent desktop technology designed to help its agents deliver even faster, more efficient service to travelers.

The new agent desktop has been rolled out to the Travelocity Business service center in Southlake, Texas, and will be rolled out to all other service centers over the next month.

According to the company, the new version provides a more intuitive interface, better streamlines the workflow process, and simplifies the number of screens an agent must access to service a traveler.

The agent desktop also incorporates several new automatic functions into the offline environment that emulate processes that occur during an online booking, ensuring that corporations receive the same consistent service, regardless of whether a trip is booked online or through an agent, says an official release.

Suzanna Runcorn, executive and international travel consultant at Travelocity Business, said,