Trust International has launched version 12 of its Trust|Voyager CRS for hotels with enhancements designed to improve accuracy, flexibility and customer interaction and allow quicker and easier inventory control.

Published: 20 Jun 2008

Trust International has launched version 12 of its Trust|Voyager CRS for hotels with enhancements designed to improve accuracy, flexibility and customer interaction and allow quicker and easier inventory control.

The first key new feature of Trust|Voyager v.12 is an improved channel-specific rate and room type description. Voice agents using Trust|CRO, the CRS booking front-end customised for call center reservation handling, now see even more information specific to their selling process to empower them better answer detailed questions from guests and provide more upselling options at their fingertips during guest calls.

A second key feature is an enhanced calendar module that makes daily rate setting even easier. A new dynamic mouseover capability immediately tells the user which value is loaded for each room type for a rate, for single, double or rooms with extra beds as they roll over the date. The information is immediately available with no need to scroll through different menus or click on dates.

Other features/upgrades include:

• In the CRO module, there is a new summary screen at the end of the booking process that shows the agent all reservation details on a single screen to enable verification of the details before closing the booking.
• Cancellation policies are now available in multiple places written in complete sentences rather than cryptic codes so that they are easily accessible at all times and less subject to misinterpretation (i.e. "cxl: 6-p" is now "reservation can be cancelled until 6 pm on day of arrival").
• Total pricing for online distribution database (ODD)

"Our Customer Advisory Board participants have said they want us to make it quick and easy to access rates and other information to help them better serve and upsell guests and that forwarding of net and gross rates to the ODD was a top priority," said Christoph Ihnenfeld, CIO, Trust International. "Our new Voyager features deliver on those requests and are a direct result of our desire to anticipate and meet our customer's needs. All of these enhancements speed up the processes; allow quicker, easier inventory control, reduce errors and increase flexibility in handling room inventory."