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Article

How Xanterra is standing out in a ‘sea of sameness’

Understanding customer behavioural data is vital in the travel industry but never more so than now. The chief marketing officer of Xanterra...
Best Western: it won’t be a boring night

Pamela Whitby chats to the CEO of Best Western about the Channel 4 series that...

How to power a personalised experience from the...

All successful travel and hospitality companies put CX first but there is always...

How Xanterra is making CX magic with marketing

In an exclusive interview, The Xanterra Collection CMO Betsy O’Rourke reveals why...

Fake reviews: time to come out fighting
Facebook and The Culture Trip talk travel trends
A long day in the life of a hotel GM
Facebook: reducing friction and easy ways to win

Editor, (Jul 12, 2019)

Brands that don’t reduce friction and surprise and delight their customers will be in trouble, says the social network

Q&A: tips from a top class reboot for Blacklane

Editor, (Jul 3, 2019)

Blacklane, the portal for connecting professional chauffeurs to travellers, has recently rebranded to bring its digital strategy...

Bye-bye mass tourism, hello healing touch

Editor, (Jun 19, 2019)

The markets for tours and activities and medical and wellness are booming and two Dutch companies are tapping into these emerging...

Inseparable: the customer journey and the online experience

Editor, (Apr 25, 2019)

The market for luxury is growing and brands must deliver quality and uniqueness. This includes opening doors to a great digital...

Master a Dynamic and Automated Future

Editor, (Feb 15, 2019)

Rene-Karl Arm, Head of Revenue Management, AS Tallink Grupp

Minimise Damage and Loss

Editor, (Feb 15, 2019)

Daniela Hupfeld, Commercial Director, Thomas Cook Hotels and Resorts // Cynthia Reitano, Deputy Director Revenue Management &...

The Forecasting Holy Trinity - Business, Tech and Maths

Editor, (Feb 15, 2019)

Ignazio Pisano, Revenue and Capacity Management and Leisure Sales Director, Europcar with Moderator: Paul Richer, Senior Partner,...

The Dream Team: From Content Editors to a Content Power House, Customer...

Editor, (Feb 15, 2019)

Roel Verhagen, Head of Ecommerce, Eurail.com

Use Data to Green Light Brilliant Products

Editor, (Feb 15, 2019)

Tina Haslem, Head of Product - Air & Supply, Travix with Moderator: Paul Rodgers, Chairman, Vendorcom

How not to Lose Today’s Customer whilst being a Traditional Conglomerate

Editor, (Feb 15, 2019)

Mathias Hüske, Chief Digital Officer, Deutsche Bahn

Learnings from Machine Learning - At Work

Editor, (Feb 15, 2019)

Sergio Stievano, Chief Data Officer, Lastminute.com

The Digital Transformation of a Global Business

Editor, (Feb 15, 2019)

Matthew Gardiner, Marketing Manager, IAG Cargo

Merge AI into Your Business

Editor, (Feb 15, 2019)

Jeff Garber, Vice President - Revenue Management Systems, IHG // Raj Dhawan, Senior Executive, Technology, The Travel Corporation

An Extraordinary Journey into Data Science and AI

Editor, (Feb 15, 2019)

Aaron Sugarman, Chief Commercial Architect, TUI Group with Moderator: Paul Richer, Senior Partner, Genesys Digital Transformation

A Walk in the Traveller’s Shoes

Editor, (Feb 15, 2019)

Christian Berces, Sr. Director EMEA Operations and Product Performance, HomeAway

Hack Smart Distribution Across the Value Chain - Part 2

Editor, (Feb 15, 2019)

Carlo Fontana, General Manager, Hotel Lugano Dante

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